Carrier furnace box

Deciding to purchase a new heating and/or air conditioning system for your home is a big deal. Most likely you haven’t purchased one before and are entering into unknown territory. To help prepare you for this purchase, below is a guide to what you can expect when having a new HVAC system installed in your home.

Choose a contractor
Do your homework and research local companies. Find out what products they sell and services they offer — but most importantly, find out their reputation. Ask your friends and neighbors for recommendations. Keep in mind — your new system is only as good as the company that installed it.

  • Red Flag: Energy companies like MidAmerican Energy and Alliant Energy require HVAC professionals to be SAVE-certified in order for you to qualify for HVAC-related rebates. If the company isn’t SAVE-certified, you should not do business with them.

Receive a proposal
There are many variables that affect which system is best for your home. In order to give you the most accurate pricing, the company will ask to visit your home. A home evaluation should take one to two hours and includes checking the ductwork and testing for the proper size of system. This ensures they provide the best recommendations based on your home’s needs. You’ll receive options for equipment and accessories as well as financing options.

  • Red Flags: You should not do business with the company if the professional:
    • Does not ask any questions and immediately tells you a new system is necessary
    • Uses high-pressure sales tactics or won’t leave your home without a purchase
    • Does not provide proposals for multiple options

Schedule the installation
After selecting a system, it’s time to schedule the installation. It typically takes one day to install both a new furnace and air conditioning system. You do not need to be home during the installation, but some homeowners feel more comfortable doing so.

Don’t worry about a mess
Professional installation specialists will be respectful of your home. From wearing shoe covers to covering your floors to cleaning up after themselves, there should be virtually no evidence the installation ever took place (besides the noticeable difference in comfort and a lower utility bill). They will also dispose of your old equipment in accordance with EPA regulations. A reputable HVAC company will be bonded, insured and licensed to protect you from any accidental damages during the installation.

  • Red Flag: If the company is not bonded, insured and licensed, you should not do business with them.

Understand how it works
A quality installation specialist will make sure you understand how the system works before they leave your home. This includes discussing how to replace the furnace filter and how to operate the thermostat. They will also conduct the SAVE-certified testing needed to qualify for rebates from MidAmerican Energy or Alliant Energy. Ask the technician if they will fill out and submit warranty and rebate forms or if you are responsible.

Follow up
A few days after the installation, the company should follow up with you to ensure the system is running properly and that you understand all the warranties. This is also the time Bell Brothers will schedule your free annual maintenance appointment, which all homeowners receive when purchasing a new furnace or air conditioning system. You can also schedule it at a later time.