New Virtual Tech Connect
Heating and AC Diagnostics

Virtual Tech Connect lets you get professional advice on what’s going on with your furnace or AC while saving more than half the regular in-home service fee. You’ll connect via video chat with a Bell Brothers tech who can see and hear what’s going on, troubleshoot the problem and advise you on next steps.

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Bell Brothers Virtual Tech Connect


Bell Brothers Heating and Air Conditioning sets the standard in heating and cooling customer service by hiring employees who share our passion for doing things right. We give all employees ongoing training in our in-house, state-of-the-art training facility, equip them with the right tools and best products to offer customers, and empower them to exceed expectations. This approach has created our greatest reward — our many long-time, loyal customers.

Experience the difference that our personal commitment to quality and service makes in residential heating and air conditioning and light to medium commercial HVAC and plumbing services. Bell Brothers is a Carrier® Factory Authorized Dealer serving customers in Des Moines and the surrounding areas of Altoona, Ankeny, Berwick, Bondurant, Clive, Grimes, Johnston, Norwalk, Pleasant Hill, Urbandale, Waukee, West Des Moines and Windsor Heights.

About Bell Brothers

Carrier Residential Factory Authorized Dealer

Another Satisfied Customer

  • "Today's worker was extremely friendly and great with the pets, which I really like. He was thorough but also didn't take very long. I really liked him. I would request to have him back. Also, i love that u call to remind me to have someone come out. Totally helps me!!"
    - Melanie R.

  • "We always receive excellent service from Bell Brothers. Everyone there is always very pleasant to work with. Sam is very friendly and professional. He takes time to answer any questions we may have about our Geo Thermal system. He is extremely knowledgeable about the system. Definitely recommend Bell Brothers, and we always request Sam."
    - Ivollie

  • "Bell Brothers’ customer service is amazing. Every time we call and have our air or furnace serviced we ask for Robbie and they accommodate our request even though he only does commercial accounts. We request him because he is professional and extremely thorough. Robbie takes time to explain everything and never makes us feel as though he doesn’t have time. He wants to make sure we’re educated and make informed decisions regarding not only service but purchases."
    - Dawn C.

  • "10 years of Awesome! Always there when we needed them! Its shows negative 17 degrees today & HVAC running well. Over the years, they always come to house day or night, even holidays if we needed them - last year, replaced system & they improved the ducting etc and it is working great - even at -17F today. Great company & very good people."
    - David S.

  • "Just wanted to take a moment to thank Sam for coming out to maintain our heating system today. I have Bell Brothers come out twice a year in the winter and the spring to make sure our heating and cooling systems are working properly and they also do maintenance. I've had Bell Brothers come out twice and both times the technicians have been nice folks and very helpful."
    - Alex W.

  • "The whole Bell Brothers experience was amazing. I filled out an online form for a free furnace replacement estimate and got a call from LJ. We made an appointment for him to come to my house and sat and talked through our options. He was very detailed and upfront about everything and we decided to do a whole system replacement because of the great value. Maison, Loren, and John showed up the day of the appointment right on time and worked hard all day. I could not be more satisfied with the work that they did and their friendliness. They did amazing work and cleaned up more than they needed to. Bell Brothers will have my business for years to come."
    - Brian M.

  • "Great company overall. Installed furnace and air conditioner. Very knowledgeable and professional. We have maintenance agreement. Appointments are easy to schedule. The technician Adnan was also professional and knowledgeable and even noticed our sump pump had an issue and let us know. Highly recommend Bell Brothers!"
    - Mary S.

  • "Ive been having Bell Brothers take care of my heating and cooling for three years. And it’s been a really good experience. I’ve been very happy with each serviceman’s work and professionalism. In particular, Sam keeps on top of my furnace and communicates to me what I need to know. Thanks, Sam, great job!"
    - Jeff W.

  • "We recently had our furnace and AC unit replaced. We had a great experience from day one with walking us through our different options to the day of with their professionalism. They even provided assistance with our other appliance not related."
    - Marcia T.

  • "Arrived on time, very professional and courteous. Answered all my questions. Worked quickly and cleaned up before he left. Very satisfied with quality of work."
    - Rick M.

  • "Bell Brothers did an excellent job with my yearly inspection as they always have. Got right to the job with no hesitation. The Technician Dave Hoffman was very friendly and showed respect while here. He explained everything he had done before he left."
    - Mary D.

  • "The technician is always so nice and explains everything he does. Very down to earth and doesn’t mind me hovering over my cats. The previous owners of the house had Bell Brothers and so we continued with the service and have never been happier."
    - Julie M.

  • "Dave did a great job and quickly figured out what the problem was with my furnace. He was super nice and friendly. Explained everything in a courteous way and ensured I understood. He even treated my dog like his own!"
    - Amanda F.

  • "We had a new furnace and air conditioner installed in November. We were very pleased with Bell Brothers and would recommend them."
    - Barbara L.

  • "I highly recommend Bell Brothers. Josh, Scott, Brandon, and Tim are very knowledgable, as well as honest and easy to work with. We are very happy with this company and all the services they provide."
    - Darlene F.

  • "I call these guys last week the set up an appointment to have them come check out one of my commercial heating units. I had another company out that told me they had to be replaced. Bell Brothers show up when they told me they were going to be here in order to do a review of the unit. Not only did I not need to replace it but my man had it fixed up a couple of hours. Super happy! Saved me about $4000"
    - Jeff H.

  • "Dave was great, he was professional, he found the problem and he fixed it quickly. This company was so great to work with, I will be calling them in the future for any heating or cooling needs! My heater went out and within 3 nights my house was at 44 degrees, I called Bell Brothers and they were out & had my heat fixed in less than 24 hours. I am so happy & don’t feel like my finger and toes will fall off anymore!"
    - Amber W.

  • "Mitchell was very courteous, and professional! He arrived on time, and did a great tune up on our furnace. I am requesting he tune up our AC UNIT next spring..we have used Bell Brothers for several years. Great team!!"
    - Gregory G.

  • "Mason and Tim did such a wonderful job putting in my new furnace and air. Mason was very particular about his work on the furnace and Tim was also very particular on the wiring and air conditioner. They both had a real mess to deal with from the previous company installation. But they powered thru and did the best professional job I've seen in a long time. I would definitely recommend this company. And a special thanks to saleperson LJ for explaning in a manner I understood."
    - Dianne F.

  • "Bell Brothers Heating and Cooling is a really great place to visit when you need work done on your house. The employees there were very helpful, knowledgeable, and helped us find exactly what we needed. We will definitely be there again in the future."
    - Clint E.

Residential Services

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Join the Comfort Club

The Bell Brothers Comfort Club offers three levels of annual maintenance service to fit your needs and budget. Explore the advantages of club membership beyond ensuring peak performance while extending the lifespan of your furnace and air conditioner.

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If your furnace or AC is acting up, consider making Virtual Tech Connect your first step. For less than half the normal in-home service fee, you can video chat (via Zoom, FaceTime or Facebook Messenger) with one of our expert techs who can see and hear what’s going on with your system. If the problem is not something simple that the tech can talk you through fixing, your virtual tech will help you get an in-home service call set up.

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Commercial Services

Unfiltered Blog

HVAC Lifespan – Why You Should Think of Your HVAC System Like a Car

As our culture has shifted toward an “instant gratification” mindset over the last decade or so, our ideas about long-term planning and purchasing have changed as well. Rather than maintain things, many of us tend to wait and replace them when the time comes. And for some things, that’s fine.

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Get into The Comfort Zone

Sign up for The Comfort Zone, the heating and cooling-related e-newsletter from Bell Brothers Heating and Air Conditioning. You'll get tips on how to help your furnace and air conditioner run more efficiently and last longer and special promotions that can save you thousands.