Bell Brothers Heating and Air Conditioning launches Virtual Tech Connect, allowing residential clients to receive HVAC service through video chat

Published by Parisa Ostovari

DES MOINES, Iowa (July 30, 2020) — Bell Brothers Heating & Air Conditioning has launched Virtual Tech Connect. This new service allows homeowners in the Des Moines metro area to make virtual appointments for HVAC troubleshooting and estimating calls — conducted via the customer’s mobile device using Zoom or FaceTime. Bell Brothers is one of the first heating and cooling companies in Iowa to offer this service.

“Customer satisfaction continues to be our No. 1 priority. This means exceeding customer expectations and taking service personally,” said Jason Gassmann, president and owner of Bell Brothers. “Virtual Tech Connect is another tool for our customers to reach us in a manner that is cost-effective, convenient and safe for them.”

Virtual Tech Connect Provides Benefits to Homeowners

Requesting a virtual video chat with one of the Bell Brothers team members offers several benefits to customers. If a homeowner isn’t sure if they need an in-home service call, they can use Virtual Tech Connect to get expert advice from a certified technician for half the cost of a normal service fee. If a homeowner does need a replacement HVAC system and is exploring costs, they can use Virtual Tech Connect to get a free estimate on a new system.

Other benefits:

  • Call window times are shorter than an in-person service call — making it easy for a customer to work it into their day.
  • If a technician does have to come out to a home to repair the system, customers are guaranteed same-day service.
  • Virtual Tech Connect provides homeowners with answers quickly and in a manner that provides a sense of safety and helps relieve stress.

Focus on Technology

Bell Brothers is a company that embraces technology as a means to improve the business and provide the metro’s best customer experience. This year, the company also launched a new website and a digital tool that sends a text message to customers the night before their service call with a picture of the service tech or installer, as well as reviews from existing customers.

“Our world relies on technology to not only do business but to stay connected with our loved ones, and this has become even more true in the past couple of months,” Gassmann said. “At Bell Brothers we care about each other and our customers, and this new service is another tool that allows us to connect with our customers when they need us.”

Customers can learn more about Virtual Tech Connect and schedule a virtual service or sales call on the Bell Brothers website.

About Bell Brothers Heating and Air Conditioning: Bell Brothers was founded in 1955 by brothers Bob and Maurice Bell. Today, Bell Brothers remains a family business with 87 employees working in these key areas: residential and commercial heating and air conditioning and commercial plumbing.